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      Rabco Simple - How Do I Login, Password Update, and Virtual Code Authentication

      Follow these steps to access the system, create your new password, and set up Virtual Code Authentication (VCA).

      How to Log In and Set Up Your Account for the First Time

      Step 1: Receive Your Welcome Email

      Once you’re added to the system, you’ll receive a Welcome Email. This email contains:

      - A hyperlink to the login page

      - Your username

      - A temporary password

      Tip: Save this email until you’ve completed your setup.

      Step 2: Log In with Temporary Credentials

      1. Click the hyperlink in the welcome email.
      2. On the login page:

       

         - Enter your username (from the email)

         - Enter the temporary password (from the email)

         - Click Login

      Login Errors:

       

      - If you see an “invalid login” message, double-check for typos.

      - 5 failed attempts within 30 seconds will lock your account for 30 minutes.

      - If locked out, you can:

         - Wait 30 minutes and try again

         - Contact your administrator for a reset and a new welcome email

       

       

      Step 3: Set Up Virtual Code Authentication (VCA)

      After your first login, the system will prompt you to choose a method to receive a verification code:

      Options:

      • - Text message (if your phone number was entered by your admin)
      • - Voice call (must be a direct line—no extensions)
      • - Email
      • - Authenticator App (like Google Authenticator)
      1. Select your preferred option.
      2. Click Send Code.

      1. Retrieve the 6-digit code from your text, call, or app.
      2. Enter the code in the system.

      TIP: Text Message comes from 5-digit phone number. Must click message to retrieve 6-digit verification code.

      Trusted Device Option:

      Check the box to “Skip this step for 30 days” if you’re on a personal, trusted device and log in at least once every 30 days.

      Click Verify to continue.

      Step 4: Create a New Password

      1. In the Old Password field, re-enter the temporary password from your email.
      2. In the New Password field, create your secure password following these requirements:

      - At least 15 characters

      - Must include 3 of the 4: uppercase, lowercase, number, special symbol

      - No more than 4 repeating characters

      - Cannot be your username

      - No leading or trailing spaces

      1. Confirm the new password by re-entering it in the Confirm New Password field.
      2. Click Change Password.

       

      You're In!

      You’ve now:

      - Successfully logged in

      - Set up VCA

      - Created your new password

      If you run into any issues, contact your administrator for assistance.