---
title: Rabco Simple - How Do I Login, Password Update, and Virtual Code Authentication
description: Follow these steps to access the system, create your new password, and set up Virtual Code Authentication (VCA).
---
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# Rabco Simple - How Do I Login, Password Update, and Virtual Code Authentication
## Follow these steps to access the system, create your new password, and set up Virtual Code Authentication (VCA).
### How to Log In and Set Up Your Account for the First Time
#### Step 1: Receive Your Welcome Email
Once you’re added to the system, you’ll receive a Welcome Email. This email contains:
\- A hyperlink to the login page
\- Your username
\- A temporary password
**Tip:** Save this email until you’ve completed your setup.
#### Step 2: Log In with Temporary Credentials
1. Click the hyperlink in the welcome email.
2. On the login page:
- Enter your username (from the email)
- Enter the temporary password (from the email)
- Click Login
**Login Errors:**
****
\- If you see an “invalid login” message, double-check for typos.
\- 5 failed attempts within 30 seconds will lock your account for 30 minutes.
\- If locked out, you can:
- Wait 30 minutes and try again
- Contact your administrator for a reset and a new welcome email
#### Step 3: Set Up Virtual Code Authentication (VCA)
After your first login, the system will prompt you to choose a method to receive a verification code:
Options:
- \- Text message (if your phone number was entered by your admin)
- \- Voice call (must be a direct line—no extensions)
- \- Email
- \- Authenticator App (like Google Authenticator)
1. Select your preferred option.
2. Click Send Code.
1. Retrieve the 6-digit code from your text, call, or app.
2. Enter the code in the system.
**TIP:** Text Message comes from **5-digit phone number**. Must click message to **retrieve 6-digit verification code**.
**Trusted Device Option:**
Check the box to “Skip this step for 30 days” if you’re on a personal, trusted device and log in at least once every 30 days.
Click Verify to continue.
#### Step 4: Create a New Password
1. In the Old Password field, re-enter the temporary password from your email.
2. In the New Password field, create your secure password following these requirements:
\- At least 15 characters
\- Must include 3 of the 4: uppercase, lowercase, number, special symbol
\- No more than 4 repeating characters
\- Cannot be your username
\- No leading or trailing spaces
1. Confirm the new password by re-entering it in the Confirm New Password field.
2. Click Change Password.
#### You're In!
You’ve now:
\- Successfully logged in
\- Set up VCA
\- Created your new password
If you run into any issues, contact your administrator for assistance.
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